1. Introduction
JKI Investment LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website at jkiinvest.com, by phone, by email, or via SMS text messaging.
Please read this policy carefully. By providing us your personal information or using our services, you consent to the practices described herein.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, mailing address, email address, phone number
- Business Information: Company name, lease details, account information
- Communications: Records of emails, calls, SMS messages, and correspondence
- Usage Data: Website visit logs, IP address, browser type (collected automatically)
- Financial Information: Billing details and payment records as required for lease administration
3. SMS Text Messaging
SMS Consent and Opt-In: By providing your mobile phone number to JKI Investment LLC, you expressly consent to receive SMS text messages from us at that number. These messages may include lease notices, maintenance updates, payment reminders, and other property management communications.
- Message Frequency: Message frequency varies based on your account activity and business needs.
- Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
- Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further SMS messages unless you re-enroll.
- Help: Reply HELP to any message for assistance. You may also contact us at billing@jkiinvest.com.
- No Third-Party Sharing: We do not sell, rent, or share your mobile phone number or SMS consent with third parties for marketing purposes.
- Supported Carriers: Compatible with all major U.S. carriers. Carrier is not liable for delayed or undelivered messages.
4. How We Use Your Information
We use the information we collect to:
- Manage and administer tenant leases and property services
- Communicate with tenants, vendors, and business contacts
- Send billing statements, invoices, and payment notices
- Coordinate maintenance and repair services
- Comply with legal obligations and enforce our agreements
- Improve our website and business operations
5. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Vendors and contractors who assist with property maintenance and operations
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In connection with a sale, merger, or transfer of business assets
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Lease-related records are generally retained for a minimum of seven (7) years following lease termination.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights (California Residents)
California residents may have rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information is collected about you
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal data)
- Non-discrimination for exercising your rights
To exercise these rights, contact us at billing@jkiinvest.com.
9. Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You may disable cookies through your browser settings, though some features may not function properly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: billing@jkiinvest.com
- Phone/SMS: (949) 247-8288
- Address: 24 & 26 Centerpointe Drive, La Palma, CA 90623